After-sales Service

After-sales Service Process

Customer
Fault Report
Problem
Feedback
Preparation
Work
Departure
For Service
Customer
Tracking
Troubleshooting
Completed
Service
Closed
Customer
Follow-up

After-sales Service Commitment

1. After products arrive at the site, we provide full support from installation to operation, including on-site installation guidance, technical consultation and test data analysis.

2. We guarantee overall product quality and implement three guarantees (warranty, repair and replacement) for main units and accessories within one year.

3. Once receiving service requests from customers, we will respond within 2 hours. Service engineers will arrive on-site within 24 hours in the province and 48 hours outside the province.

4. Lifelong maintenance service is available for all our products.

5. We maintain a regular customer visit system to ensure timely and thorough communication with clients.

On-site After-sales Service Photos

After-sales Service

Whatsapp:+86-18872006188

Phone:+86-18872006188

Email:monica@ability-electric.com

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